Return Your Wigs.com Purchase: A Step-by-Step Guide to Hassle-Free Returns
Return Your Wigs.com Purchase: A Step-by-Step Guide to Hassle-Free Returns
If you're not completely satisfied with your wigs.com purchase, we make it easy to return or exchange your item for a full refund or another style that better suits your needs. Here's a step-by-step guide to help you with your wigs.com return:
Step 1: Contact Customer Service
Contact our friendly customer service team via phone at 1-888-474-4080 or email at [email protected]. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
| Contact Method | Information |
|---|---|
| Phone | 1-888-474-4080 |
| [email protected] |
Step 2: Pack Your Return
Package your unused, unworn item in its original packaging. Include a copy of your invoice and the RMA number. Do not return used or worn items.
| Return Requirements | Details |
|---|---|
| Unused and unworn condition | Ensure the wig is in its original state |
| Original packaging | Pack the wig in the box or bag it came in |
| Invoice and RMA number | Include these documents for identification |
Step 3: Ship Your Return
a. Shipping Label
Use the pre-paid shipping label provided by our customer service team. Affix it to the return package and drop it off at your nearest UPS shipping location.
b. Self-Arranged Shipping
If you prefer, you can arrange your own shipping. Send your return package to:
Wigs.com Returns
2345 Grandview Blvd.
Los Angeles, CA 90024
| Shipping Options | Details |
|---|---|
| Pre-paid UPS Label | Provided by customer service |
| Self-Arranged Shipping | Use your preferred carrier |
| Return Address | 2345 Grandview Blvd., Los Angeles, CA 90024 |
Step 4: Track Your Return
Once your return has been shipped, you can track its status using the tracking number provided on the pre-paid shipping label or by contacting customer service.
| Tracking Methods | Options |
|---|---|
| Pre-paid UPS Label | Track online using the provided tracking number |
| Self-Arranged Shipping | Contact carrier for tracking information |
| Customer Service | Call or email for assistance |
Tips for a Successful wigs.com Return
- Contact customer service within 14 days of receiving your order to initiate a return.
- Returns must be made within 30 days of purchase.
- Shipping costs for returns are non-refundable unless the return is due to our error.
- Wigs must be in their original condition, unused and unworn, with all tags and packaging intact.
- We recommend using a trackable shipping method for your return.
Success Stories of Satisfied Customers
"I ordered a wig from Wigs.com, but it wasn't the right color. I contacted customer service, and they were so helpful. They sent me a new wig, and it's perfect!" - Sarah J.
"I've ordered several wigs from Wigs.com over the years, and I've never had any problems with their return policy. They're always willing to work with me to make sure I'm happy with my purchase." - Emily D.
"I'm so glad I found Wigs.com. Their return policy gave me peace of mind, and I was able to find the perfect wig for my needs." - Jessica M.
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